Return or exchange an item
At The Ride Stuff Ltd we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.
If you make a purchase from The Ride Stuff and upon receipt of the goods decide you have the wrong size, you don’t like the colour, or you’ve just changed your mind, you can have a replacement or a full refund… it’s your choice.
So, if you buy something from us and later decide you made a mistake, it’s simple. Return the goods, unused, in the original packaging and within ten days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD’s, Videos or food products must have the original seals intact for obvious reasons.
Faulty or Damaged Goods – In the event of you receiving goods which are of an unsatisfactory quality, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus all postal charges.
When we have processed the returned goods and your card has been credited, we will confirm this via email.
When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.
The Ride Stuff returns procedure does not affect your statutory rights as a consumer.